Case Study: IBO GmbH

Case study

Company

IBO GmbH is a technologically advanced German manufacturer of rolling bearing solutions for highly dynamic movements, precise positioning and complex environmental conditions. Their core skills are flexibility, technology competence and a maximum fit to specific customer requirements.

The company’s quality management system conforms to various standards, including EN9100:2018 and ISO 9001:2015, and meets the requirements for aviation, space and defence organizations they partner with. Quality and inspection of products are crucial for the company’s business growth and high traceability throughout the supply chain separates its products from the competition.

Issues

One challenge that IBO in general faces is the traceability and verification of manufactured products which were obtained by customers who are not in direct contact with the company. This can be via a reseller or the customers’ own supply chain. As these products are not directly sourced from IBO, the company has been investigating a solution that would allow customers direct access to manufacturing and quality documents to verify the product without the requirement for direct contact.

Despite efforts to achieve a high level of automation in the industry, there is currently no streamlined solution for the end customer to verify the manufacturing materials, components and tolerances. Typically, documents are stored in data silos which are proprietary to the organization and not accessible to external parties. Searching, organizing and sharing of data and documentation is a difficult and time-consuming process.

Solution

To address these issues, a central platform was introduced to connect and trace every link and data entry. This made it easier for IBO to prove the origin, ownership and authentication of their products without direct customer interaction.

The Authtrail solution for IBO included the setup of all three modules – Aggregator, Verifier and Public Explorer. This way, IBO gained complete, end-to-end visibility of relevant data with sharing capability, so third parties can search, view and verify information via a self-service portal.

For the customer, Authtrail offers transparent practices, traceable product history, verifiable sales and logistics records. The streamlined process provides direct access to sales, production data and quality documentation that support the verification and ownership of their products. This can lead to savings in time-consuming follow-up communication and can protect against missing or possibly tampered materials and components.

For resellers, Authtrail offers several possibilities for a more dynamic business such as introducing products from manufacturers that are not well known in the market and providing documentation that would otherwise be difficult to obtain.

Key Benefits

  • Verification of receipt of products by the end customer
  • Tracking of decommissioned products
  • Customer confidence when purchasing IBO products via a reseller or third party
  • Customer confidence in the origin of an IBO product
  • Product verification process reduced from hours to minutes

 


Steven Pannell

Chief Digital Officer
IBO GmbH

Before using Authtrail, it took two or three people and a number of hours of their time to formulate a response to client queries. Now, the validation of data is done automatically and transparently, which is very positive for our customers. It’s also helpful internally – you have all the information you need in one place and don’t need to click around endlessly to get the big picture.

Step up your data game.

Menu